Solutions Engineer

About the company

A global cloud security and networking company that secures and accelerates cloud, data and AI in real time. Its integrated platform gives enterprise customers full visibility and control without compromising performance. The Japan business is a 外資系 organisation with direct access to its headquarters teams.

The role

The Solutions Engineer (Sales Engineer) joins with the full support of the executive team. You will work closely with customers and partners as their primary point of contact for feedback and issue resolution. You will act as the customer's advocate with the headquarters support team and pass feedback on feature requests and product enhancements to Product Management.

Responsibilities

• Exceed sales targets as the technical lead on customer opportunities.
• Present the benefits of the architecture to senior security leaders, including CISOs and CIOs.
• Develop best practices for presentations, demonstrations, POC/POV exercises and overall win strategies.
• Take an active role in regional customer success, resolving satisfaction issues and escalating across functions when needed.
• Understand customer needs and position the solution as the best way to deliver business value.
• Gather technical requirements, create evaluation test plans, lead POCs to a successful conclusion and respond to RFIs and RFPs.
• Represent the company at conferences, seminars and trade shows, differentiating the solution from competitors.

What you bring

• 7+ years as a Solutions or Systems Engineer, with a proven record of presenting technical information to business executives and architects.
• Installation, configuration and administration of Linux, MacOS and Windows, plus MDM/MAM and mobile OS (Android and iOS).
• Hands-on information security experience: web proxy, NGFW, security gateways, remote access and site-to-site VPN, SAML/SSO, DLP, data security, regex, certificates, KMS and HSM.
• Experience with cloud IdPs, SCIM, SIEM, SOAR, EDR and SD-WAN, and with Active Directory including ADFS. Azure AD is highly desired.
• Public cloud knowledge (AWS, Azure, GCP) and experience selling cloud-based technology (SaaS, IaaS, PaaS).
• Strong customer empathy, commercial drive, and excellent written, verbal and public speaking skills.
• A relevant Bachelor's degree, preferably in computer science or a related field.

Scripting (e.g. Python), REST API experience, other cloud security vendor experience and security, network or Agile and project management certifications are an advantage.